Policies
Shipping Policy
Effective October 2026 · Applies to all orders placed through valuesupplyandco.com
The short version: orders over $50 ship free, everything leaves our Charlotte, NC warehouse within 48 hours, and delivery takes 3–6 business days via USPS or UPS.
1. Order processing
Every order is picked, packed, and handed to a carrier within 48 hours of being placed (business days only — Monday through Friday, excluding US federal holidays). Orders placed before 2:00 PM ET on a business day usually ship the same day. Orders placed after 2:00 PM ET on Friday, or over a weekend, ship the following Monday.
You'll receive a confirmation email the moment your order is placed and a second email with tracking the moment your label is scanned by the carrier. If a tracking number hasn't moved for more than 7 business days, contact us and we'll reship or refund — your choice.
2. Carriers and delivery speeds
| Destination | Carrier | Delivery time |
|---|---|---|
| Continental US | USPS or UPS (our choice, by address and box size) | 3–6 business days |
| AK, HI, PR & US territories | USPS Priority | 5–9 business days |
| APO / FPO / DPO | USPS only | 5–12 business days |
Business days are Monday–Friday and exclude carrier-observed holidays. Carrier delays (weather, volume peaks) are outside our control, but they're rare enough that we'll make them right when they happen to you.
3. Shipping rates
| Order subtotal | Shipping |
|---|---|
| $50.00 and up | FREE |
| Under $50.00 | $5.95 flat |
No handling fees, no residential surcharges, no membership required. Everything in our catalog except the $39 washcloth pack clears the $50 threshold on its own.
4. Where we ship from
All orders ship from our own warehouse at 5501 Governors Dr NW, Charlotte, NC 28216. We do not drop-ship from manufacturers or third-party fulfillment centers — the same crew that packs your order works in the building that holds the inventory.
5. Addresses, PO boxes, and corrections
- PO boxes are fine — your order will ship USPS automatically.
- UPS shipments require a street address (no PO boxes).
- Need to fix an address? Email support@valuesupplyandco.com within 2 hours of ordering. After a label prints, address corrections may add 1–2 days.
- Orders returned to us as undeliverable are refunded in full, minus the original shipping cost.
6. Split shipments
Large bundles occasionally ship in more than one box (towels and dinnerware travel better apart). There is no extra charge for split shipments — you pay the rate for one order, however many boxes it takes.
7. Damaged or lost shipments
- Damaged in transit: email photos and your order number within 7 days of delivery and a free replacement ships within 48 hours. See Returns & Refunds for the full damaged-item policy.
- Lost in transit: if tracking shows no movement for 7 business days past the ship date, contact us — we reship immediately or refund in full, your choice.
- Marked delivered but missing: check with your household and neighbors first (carriers photograph most drop-offs), then email us within 5 days and we'll sort it out.
8. Cancellations before shipping
Your order can be cancelled for a full refund any time before it leaves the warehouse — usually a 2-hour window during business hours. Email support@valuesupplyandco.com with your order number and "CANCEL" in the subject line.
9. Contact
Questions about anything above: support@valuesupplyandco.com · +19803605438 · Mon–Fri 9am–5pm ET. We reply within one business day.