Returns & Refunds

1. The 30-day window

You have 30 days from the delivery date to return any item for any reason. Items should be unused and in their original packaging where practical — we're reasonable people; take the towels out of the bag, dry your hands on one, that's fine. Just don't return a six-month-old comforter.

2. How to start a return

1. Email support@valuesupplyandco.com with your order number (it starts with VS-) and the reason for the return.
2. We reply within one business day with a prepaid USPS or UPS label.
3. Box it, label it, drop it. Returns come to our warehouse dock: 5501 Governors Dr NW, Charlotte, NC 28216.
4. Once it arrives and clears inspection, your refund is issued.

3. Who pays for return shipping

• Damaged, defective, or wrong item: we pay. Return shipping is free, always.
• Change of mind: you pay a flat $6.95, deducted from your refund — we email the prepaid label and handle the rest.

4. Refund timing and method

Refunds go back to your original payment method within 5–10 business days of your return reaching our Charlotte warehouse. Your bank can take an additional 1–3 days to post it. Charges on your card statement appear as VALUE SUPPLY CO — refunds show the same way.

Shipping fees from the original order are refunded only when the return is our fault (damaged, defective, or wrong item).

5. Damaged & defective items — replacement policy

• Report damage within 7 days of delivery by emailing photos of the item and the shipping box to support@valuesupplyandco.com.
• A free replacement ships within 48 hours of a confirmed report — before we receive anything back.
• Most damaged items don't need to be returned at all. When they do, we email a prepaid label and cover it fully.
• Prefer a refund instead of a replacement? That works too — same 5–10 business day refund.

6. Returning part of a bundle

Bundle items can be returned individually. The refund is prorated at the bundle's price — the same per-piece rate you paid, not the buy-it-separately price. Keep the towels, return the dinnerware, whatever the issue actually is.

7. Exchanges

Size or color swap? Email us and we'll cross-ship: your replacement goes out when the return is scanned by the carrier, so you're not waiting on two shipping lanes. Exchanges are free when we sent the wrong thing; otherwise the $6.95 label fee applies.

8. Non-returnable items

• Items marked "final sale" on the product page.
• Items returned more than 30 days after delivery.
• Heavily used or damaged-by-you items (a chipped mug from the dishwasher isn't a defect — a mug that arrives chipped is).

When in doubt, email first. We'd rather waive a rule than lose a customer over a $14 salad plate.

9. Cancellations

Orders can be cancelled for a full refund any time before they ship — usually within 2 hours during business hours. After shipping, it's a return, and the process above applies. See also the Shipping Policy.

10. Contact

All returns and refunds run through support@valuesupplyandco.com · +19803605438 · Mon–Fri 9am–5pm ET. A human replies within one business day.