Privacy Policy

This policy explains what information Value Supply and Co LLC("Value Supply & Co", "we", "us") collects when you shop at valuesupplyandco.com, how we use it, and the choices you have. It's written to be read, not skimmed past.

1. Information we collect

Information you give us

Contact & order information — name, email, phone, shipping address, and order details when you place an order or contact support.
Payment information — handled by our payment processor at checkout. We store only the last four digits of your card and the billing result, never the full number.

Information your browser gives us

Local storage — your cart and your most recent order are saved in your own browser's local storage on your device. They never leave your machine until you check out.
Basic server logs — like most websites, our host records request data (pages requested, approximate region, timestamp) used to keep the site running and to detect fraud and abuse.

We do not run third-party advertising networks, social media pixels, or cross-site trackers on this site.

2. How we use your information

To process and fulfill your orders (packing, shipping, returns).
To send order confirmations and shipping notifications.
To answer your support emails and phone calls.
To send our occasional restock newsletter — only if you signed up, and every email includes a one-click unsubscribe.
To prevent fraud and keep our site secure.
To meet legal, accounting, and tax obligations.

3. What we never do

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. Not "we don't sell it in the technical CCPA sense" — we don't sell it.

4. Who we share information with

Shipping carriers (USPS, UPS) — your name, address, and phone, so your box gets delivered.
Payment processor — card data at checkout, under their bank-level security.
Email service provider — your email address, if you subscribe to the newsletter or place an order.
Service providers — the small set of vendors who help us run the site, each contractually limited to using data only on our behalf.
Law & safety — when disclosure is required by law or to protect our customers and rights.

5. Cookies and local storage

This site uses no advertising cookies. Your cart lives in your browser's local storage so it survives page reloads — clearing your browser data removes it. We may use a strictly necessary session cookie during checkout to keep the process secure.

6. Data retention

Order records are kept for seven years (tax and accounting law). Newsletter data is kept until you unsubscribe. Support emails are kept for three years. You can ask us to delete anything sooner — see Your Rights below; we'll confirm in writing.

7. Security

The site is served over HTTPS. Access to customer data inside the company is limited to the people who need it (fulfillment and support). No method of transmission or storage is perfectly secure, but we keep the surface area small on purpose: no third-party ad networks means fewer places for your data to leak from.

8. Your rights

Depending on your state (including North Carolina and states with laws like the CCPA/CPRA), you may have the right to:

Know what personal information we hold about you;
Access and request a copy of it;
Correct inaccurate information;
Delete it, subject to legal record-keeping requirements;
Opt out of the newsletter at any time.

To exercise any of these, email support@valuesupplyandco.com from the address on your order. We respond within 30 days, and in practice within one business day.

9. Children's privacy

The site is intended for shoppers 18 and older, and we do not knowingly collect information from children under 13. Parents with questions can email us at any time.

10. Changes to this policy

If we change this policy, we'll update the "Effective" date above and note the change here. Material changes get an email if you're a newsletter subscriber.

11. Contact us

Value Supply and Co LLC
5501 Governors Dr NW
Charlotte, NC 28216
support@valuesupplyandco.com · +19803605438 · Mon–Fri 9am–5pm ET